Returns & Exchanges


If for any reason you are not happy with the product supplied please let us know within 15 days of receiving your order.  Please contact us on We will then send you a returns form to fill out.

The simple steps to return your item

1.         Fill in the returns form and return to

2.         Re-package your products, include proof of purchase and a copy of the returns form.

3.         Write your name and postal address on the back of the package.

4.         Please send your return to:


McDonald Textiles Ltd
Online Returns
4b Lockhart Place
Mt. Wellington
Auckland 1060
New Zealand


Advise us of the date and method the product was returned and we will process your request as soon as it arrives here.



We need to know some crucial information about you to ensure your purchase arrives in the right destination.  To use some of the services or features on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at

We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify McDonald Textiles 2017 Ltd immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.